Privacy Policy

Cloudsoft Technology Ltd. (hereinafter referred to as "the Company") is committed to protecting your privacy. The Company recommends that you carefully read this Privacy Policy to understand how we collect, use, and protect your personal information.

1. Collection and Use of Personal Information

We collect personal information in the course of operating HKSS so we can deliver the Services, maintain security, comply with legal obligations, and improve user experience. The categories of data we may collect include:

  • Account and contact information, such as your name, email address, contact number, company name, and billing details provided during account creation or subscription management;
  • Professional and client information that you voluntarily upload, including your customers' corporate data, supporting documents, and due diligence records stored or generated through the Services;
  • Usage and technical data, such as IP address, device information, browser type, access logs, and activity within the Services collected through cookies or similar technologies;
  • Support communications and feedback, including information you provide when you contact us for customer service, participate in surveys, or request product enhancements.

We process this information to deliver the Services you request, administer your account, provide technical support, monitor service performance, detect and prevent abuse, comply with legal obligations, and develop new features.

2. Google Drive Integration and Third-Party Cloud Storage

If you choose to connect a third-party cloud storage service (such as Google Drive) to HKSS, we will request only the access scopes necessary to create, store, and manage the documents you explicitly select. Depending on the actions you take, we may process:

  • Basic Google Account details (for example, your name and email address) to identify the account you authorized;
  • OAuth access tokens and refresh tokens that allow the Services to perform actions you initiate, which are stored securely and refreshed automatically as required;
  • File and folder metadata, such as names, IDs, types, and timestamps, so that the Services can display and organize the documents you manage through the integration;
  • File content that you choose to upload, generate, or modify via HKSS while using the integration, solely for the purpose of completing the requested operation.

In response to your instructions, the Services may create, upload, edit, move, copy, download, convert, or delete files and folders within the locations you authorize. Any temporary copies cached to complete these operations are automatically purged once processing is finished, unless longer retention is legally required.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to develop unrelated features, for advertising, or for human-readable processing except when required for security, to comply with the law, or when you grant explicit consent.

You may revoke HKSS access to your Google account at any time by visiting https://myaccount.google.com/permissions. If you disconnect the integration, we will delete the associated access tokens and cease processing data from that account.

3. Legal Basis and Purposes of Processing

Where required by applicable data protection laws, we rely on the following legal grounds to process your personal information:

  • Performance of a contract, to deliver the Services you request and manage your subscription;
  • Compliance with legal obligations, including anti-money laundering, record-keeping, and tax requirements applicable to TCSP providers;
  • Legitimate interests of the Company, such as securing the Services, improving functionality, and preventing misuse, provided these interests are not overridden by your rights;
  • Your consent, for example when you opt in to marketing communications or enable integrations that require access to third-party systems.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share personal data only in the circumstances described below:

  • Service providers that act on our behalf to deliver infrastructure, hosting, customer support, analytics, or payment processing, subject to strict confidentiality and data protection obligations;
  • Professional advisers, auditors, or insurers where necessary to protect our legal rights or comply with regulatory requirements;
  • Government authorities, regulators, or law enforcement when required by applicable law, court order, or lawful request;
  • Third parties that you instruct us to share data with, including when you connect HKSS to an integration or export data to a system you control.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need the information, we will delete or anonymize it, unless retention is required by law.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your personal information and Client Data. These safeguards include, among others:

  • Bank-level encryption for data in transit between your browser and our servers;
  • Commercial-grade firewalls, access controls, and monitoring to protect our infrastructure;
  • Segregation of customer data within our databases and regular backup procedures;
  • Internal policies, employee training, and limited access protocols to reduce the risk of unauthorized disclosure.

For documents stored in your own Google Drive or another third-party service, their security measures also apply. We encourage you to review the relevant provider's documentation and configure sharing permissions appropriately.

7. International Data Transfers

HKSS is operated from Hong Kong. Depending on your location and the location of our service providers, your personal information may be processed in jurisdictions that may have different data protection laws than your home jurisdiction. We take appropriate measures to ensure that any cross-border transfers comply with applicable legal requirements.

8. Your Rights and Choices

Subject to applicable laws, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to request data portability.

You can exercise these rights by contacting us using the details below. We may need to verify your identity before fulfilling your request, and we may retain information where required by law.

You may manage email communication preferences in your account settings or by following the unsubscribe instructions in our emails. To revoke HKSS access to Google Drive or other integrations, use the provider's security settings (for Google, visit https://myaccount.google.com/permissions).

9. Cookies and Tracking Technologies

We use cookies and similar technologies to provide and enhance the Services, remember your preferences, authenticate sessions, and analyze usage patterns. Cookies are small text files stored on your device.

You can control cookies through your browser settings and other tools. If you disable certain cookies, some features of the Services may not function properly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable laws. When we make material changes, we will post the updated policy on this page and update the “Last Updated” date below. We may also provide additional notice if required.

11. Contact Us

If you have any questions or comments about this Privacy Policy or our data handling practices, please contact us.

Cloudsoft Technology Limited
Email: [email protected]

Last Updated: November 04, 2025